Data & Technology Services
IT Service Management
IT Service Management supports the reliable operation, support and continual improvement of SDI digital services.
Overview
Building a digital service is only part of the challenge. SDI applies structured service management practices to support incidents, requests, change, service performance and continual improvement.
What it provides
- Incident management
- Service request management
- Change support
- Problem and root-cause analysis
- Service performance monitoring
- Continual improvement
- Operational governance
Who it is for
Internal service teams and customers relying on supported SDI digital products and platforms.
Key benefits
Improves service reliability, accountability and visibility while creating a clearer operational model for digital products.